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The use of the tire and other automotive data and information accessible through this webpage is limited to and intended for persons located in the United States of America and Canada.
ALTHOUGH THE DATA AND INFORMATION ARE BELIEVED TO BE ACCURATE, NO WARRANTY OR GUARANTEE IS MADE REGARDING THE QUALITY OR ACCURACY OF THE DATA. YOU ASSUME ALL RISK RELATED TO THE DATA AND ITS USE.
Dropping Off Your Vehicle:
Park your vehicle anywhere in the front of the Wells Automotive building. The office and service counter is in the connector between the two blue buildings.
24-Hour Drop Off:
After hours, simply fill out an "Night Drop" envelope in the drop box located on the side left side of the office door in the silver box. If you've already arranged your appointment, simply write your name, address, any additional notes or service requests, and your license plate on the envelope, along with the phone numbers which you can be reached at, and then sign your name. Lock your car in any space in front of the Wells Automotive Building. Place the keys in the night drop envelope and then drop it through the slot in the left side of office front door. If you have not set an appointment, please fill out the entire envelope and we will call you the next day to discuss your service appointment and needs. You must sign your name!
Pre-Approving / Approving Work:
As we perform repairs, technicians may notice additional items of concern. To save time, many customers will pre-approve a dollar amount for additional necessary work. If you would like to give us a dollar limit, please mention this when setting your appointment or dropping off. If not authorized, we will only perform work approved in advance. Before performing any additional work, we will call you to discuss and obtain permission to continue.
Checking Status of Your Vehicle:
While we pride ourselves in prompt notification in changes to the status of your vehicle, feel free to call us if you have any questions. Regardless, we will call you before the time we promised to complete your repairs, either to recap what has been done or to discuss additional repairs.
Picking up Your Vehicle:
During normal business hours, come right to the service desk in the office. If you need to pick up your vehicle after normal business hours, please make payment arrangements with the service advisor. We accept all major credit cards, cash or check and can accept a credit card payment over the phone.